As the Change Manager you will be part of the Database Production Services team who are key to ensuring IT Service availability & allowing the business to function and operate effectively with overall change process enablement. Location- Gurugram/Noida Experience required- 3+years of experience with ITIL change management We will count on you to: - Manage end to end change management lifecycle from initiation to closure. - Review and validate change requests for completeness and compliance - Manage queues for Database related change requests utilizing domain knowledge to manage changes efficiently through their lifecycle - Facilitate communications about changes and change reviews which requires coordination among involved teams and requester. - Prepare and maintain change management reports.
- Ensure changes are appropriately categorized, prioritize and scheduled. - Help and support other areas of the IT Service Management for better hygiene and governance cadence. Experience : - 3+ years of working experience in ITIL change management process. - Comfortable and flexible with shifts. preferability EMEA/ UK shift hours. - Exposure to ITIL Service Management (or similar) processes and methodologies. - ITIL Foundation certified. - Valuable experience in application, database or other application related technology support.