Company Description Capture a Trip is a travel company serving outbound tourists with curated domestic and international tour packages. The organization designs itineraries for a wide range of experiences, including relaxation-focused holidays, community trips, cultural tours, adventure trips, wildlife safaris, and special packages that combine leisure and exploration. With options spanning from economy to luxury, Capture a Trip emphasizes meeting every traveler’s unique needs while offering competitive pricing and versatile choices.

The company operates 24/7 to support travelers around the world and is committed to delivering quality service and high levels of customer satisfaction. Expert recommendations and personalized itineraries are central to its promise of exceptional travel experiences.

Role Description The Hotel Reservation Executive role is a full-time, on-site position based in Gurugram. The executive will handle hotel bookings, modifications, and cancellations, ensuring accurate reservations and timely communication with hotels and internal teams. Daily tasks include responding to customer inquiries, preparing and sharing booking confirmations and vouchers, maintaining reservation records in company systems, and coordinating with suppliers to secure the best available options.





The role involves working closely with the sales and operations teams to align hotel reservations with tour itineraries, resolving booking issues, and providing clear information on room types, inclusions, and policies. The executive is expected to deliver courteous, professional service to travelers and partners, maintaining high standards of customer satisfaction.

Qualifications

- Strong customer service and communication skills, with the ability to interact professionally via phone, email, and chat.
- Experience in hotel reservations, travel operations, or a related hospitality/travel role, preferably with knowledge of domestic and international destinations.
- Proficiency in basic computer applications and reservation systems; ability to manage data accurately and work with spreadsheets or CRM tools.
- Attention to detail, organizational skills, and the ability to handle multiple bookings and deadlines simultaneously.
- Problem-solving abilities and a customer-focused approach to resolving booking issues and special requests.
- Willingness to work in a dynamic, rapid-paced environment and collaborate effectively with cross-functional teams.
- Bachelor’s degree or equivalent education in hospitality, tourism, business, or a related field is preferred.
- Comfortable working flexible hours when required to support travelers and partners.

📌 Hotel Reservation Executive (Gurugram)
🏢 Capture a Trip
📍 Gurugram