Role & responsibilities
- Develop and customize solutions on the ServiceNow platform based on business requirements.
- Work on ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
- Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and other ServiceNow components.
- Develop workflows and automation using Flow Designer / Workflow.
- Create and maintain integrations using REST and SOAP APIs.
- Work with JavaScript and Glide APIs for client-side and server-side scripting.
- Configure forms, fields, notifications, catalog items, reports, and dashboards.
- Troubleshoot application issues and provide production support.
- Perform unit testing, debugging, defect fixing, and deployment activities.
- Work closely with business analysts, administrators, architects, and technical teams.
Preferred candidate profile
- Strong hands-on experience in ServiceNow development and customization.
- Positive understanding of ServiceNow modules and platform architecture.
- Experience in scripting, integrations, workflows, and automation.
- Strong debugging and troubleshooting skills.
- Good communication and stakeholder-management skills.