Techwise Digital Private Ltd

**Job Opening:** Helpdesk Engineer (L1/L2 IT Support)

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**Overview**

* **Role:** Helpdesk Engineer (3 to 5 Years)

* **Location:** Bangalore

* **Shift Timings:** 6:30 AM to 3:30 PM | 9:00 AM to 6:00 PM

* **Notice Period:** Immediate Joiners

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**Role Description**

We are looking for someone who can provide hands-on L1/L2 IT support to our users and complement the existing Bangalore Helpdesk team.

* Experience with Microsoft 365, Active Directory, and endpoint management

* Experience with ServiceNow or a similar ITSM/ticketing platform

* Experience with asset and inventory management

* Exposure to Windows migration, patch management, and vulnerability remediation

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**Key Responsibilities**

* Provide first and second-level technical support to end-users, resolving hardware, software, and network-related incidents and requests.

* Utilize ServiceNow as the primary ticketing system for incident and service request management, ensuring accurate and timely documentation, prioritization, and resolution.





* Administer and support mobile device management solutions, including AirWatch, for the deployment, configuration, and security of corporate mobile devices.

* Leverage Microsoft System Center Configuration Manager (SCCM) for software deployment, patch management, operating system deployment, and inventory management of end-user devices.

* Assist in identifying and remediating security vulnerabilities on end-user devices and associated infrastructure, adhering to established security policies and procedures.

* Coordinate and execute IT-related aspects of office moves, recent employee onboarding, and equipment changes, ensuring seamless transitions.

* Provide remote IT support and ensure the functionality of IT infrastructure in regional and satellite offices.

* Offer on-site and remote IT support for company events, ensuring the reliable operation of AV equipment, network co

📌 System Engineer (Bengaluru)
🏢 TechWise Digital
📍 Bengaluru