Tech Mahindra is hiring for international Chat Process-Inbound Chats at Pune location.
Role & responsibilities
- Resolving billing issues using query solving techniques and providing clear and concise information.
- Answering questions about billing or services.
- Manage International inbound customer Chats with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
Preferred candidate profile:
With minimum of 1 Year of experience in international voice process along with inbound calls.
Perks and advantages:
SALARY - 3.5 TP 5 LPA (please note, we can offer on the basis of your last/current CTC)
SHIFTS- US ROTAIONAL SHIFTS
WEEK OFF - 2 ROTAIONAL WEEK OFFS
BOTH WAY CAB SERVICE
Total Experience:
Years of relevant current/last experience into voice process:
Current/last fixed CTC:
Expected CTC:
Notice Period:
📌 Walk-in || Customer Support Executive (Pune)
🏢 Tech Mahindra
📍 Pune
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