Outbound Calling Executive Job Type: Full-Time
Department: Customer Support / Operations
Experience: Minimum 2 Years
Location: [Add Location]
About the Role We are looking for an experienced and confident Outbound Calling Executive to join our Customer Support / Operations team.
The primary responsibility will be to make outbound calls to customers for order confirmation, complete address verification, customer availability confirmation, and return request management .
The ideal candidate should have excellent English communication skills , a professional telephone manner, and prior experience in outbound calling, telecalling, customer support, order confirmation, or a similar customer-facing role .
Key Responsibilities Make outbound calls to customers for order confirmation .
Verify the customer's complete delivery address, contact details, and other required information .
Confirm the customer's availability and willingness to receive the order .
Handle and coordinate customer return requests as per company policies.
Understand customer concerns and provide appropriate information or assistance.
Follow up with customers to complete order confirmation or return-related processes .
Maintain accurate records of calls, customer responses, order confirmations, and return requests .
Escalate customer issues, exceptions, or concerns to the relevant team.
Meet daily calling, productivity, and quality targets .
Handle a high volume of outbound calls while maintaining call quality.
Ensure every customer interaction is qualified, polite, and courteous .
Requirements Minimum 2 years of experience in outbound calling, telecalling, customer support, order confirmation, or a similar role.




Good English-speaking and communication skills are mandatory.
Confident and comfortable communicating with customers over the phone.
Strong listening and customer-handling skills .
Ability to clearly communicate and accurately verify customer information.
Basic computer knowledge and ability to work with CRM, order management, or customer support systems .
Ability to work under daily targets and productivity requirements .
Comfortable handling a high volume of customer calls .
Candidates with experience in e-commerce order confirmation and return management will be preferred.
Key Skills Outbound Calling
Telecalling
Customer Support
Customer Handling
English Communication
Order Confirmation
Address Verification
Return Request Management
Follow-up & Coordination
Problem Solving
Basic Computer Skills
CRM / Order Management
Call Quality & Productivity
Ideal Candidate The ideal candidate should be:
Confident while communicating with customers.
Polite, patient, and professional in every interaction.
Customer-focused with strong listening and problem-solving abilities.
Comfortable handling customer queries and concerns over the phone.
Able to communicate effectively in English .
Comfortable working with daily calling targets and a high volume of calls .
Experienced in outbound calling/customer support , preferably within an e-commerce environment .
Why Join Us? You will be part of a customer-focused team where your communication, customer-handling, and coordination skills will directly contribute to a smooth order and return experience for customers.
Apply Now if you have relevant outbound calling experience and are confident in handling customers professionally over the phone.

📌 Outbound Calling Executive (Kanpur)
🏢 DIRTS
📍 Kanpur