Job Description

Internship – Merchant Operations & Account Management

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Role Overview

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We are looking for an Intern – Merchant Operations & Account Management to support our Pay-by-Link, PayLater, and CMP business initiatives. The intern will work closely with the business team to manage merchant operations, onboarding, issue resolution, and account management activities.

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This role is ideal for a candidate interested in FinTech, digital payments, affordability, merchant management, and business development.

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Key Responsibilities

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- Support day-to-day Pay-by-Link operations and merchant coordination.
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- Assist in managing the PayLater merchant portfolio and maintaining regular communication with merchants.
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- Coordinate and track merchant escalations, ensuring timely resolution and closure.
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- Support merchant onboarding activities, including coordination for bank TIDs, implementation, and activation after commercial closure.
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- Coordinate with internal teams to resolve EMI, payment, transaction, and onboarding-related issues.
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- Assist in maintaining merchant data, trackers, reports, and operational MIS.
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- Support the team in identifying and engaging with potential PayLater merchants across segments such as EdTech, Travel, and other digital businesses.




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- Assist with merchant follow-ups, relationship management, and business growth activities.
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- Support the team in tracking merchant performance, payment link volumes, and business metrics.
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- Gradually take ownership of selected merchant accounts and support ongoing Key Account Management activities.
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- Coordinate with internal stakeholders such as Product, Operations, Technology, Risk, and Finance for smooth merchant execution.
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Qualification & Skills

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- Experience: Freshers / 0–1 year of relevant internship or work experience.
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- Candidates having completed MBA/PGDM will be preferred.
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- Interest in FinTech, Payments, Affordability, SaaS, or Digital Commerce.
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- Good communication and interpersonal skills.
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- Comfortable interacting with merchants and internal stakeholders.
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- Strong follow-up and coordination skills.
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- Good working knowledge of MS Excel/Google Sheets.
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- Ability to analyse basic business data and prepare reports.
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- Solid ownership, willingness to learn, and ability to work in a fast-paced environment.
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Role Type

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Internship – Full Time

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Preferred Location

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Mumbai

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