Job Description

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- Title: Delivery Lead — Social & Search Ops
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- Location: Bengaluru, India (Work from Office, 5 days a week)
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- Timings: 2-11 pm
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About Joveo

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As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world's largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

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The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget. Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

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About the Role

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- The Delivery Lead is the most senior role in the Social & Search Operations team. You own the business — revenue, client outcomes, team performance, and the operating model that ties it all together.
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- The team is structured in pods. Each pod is an Account Manager and one or more Associates. The AM owns the client relationship within their pod; the Associate owns campaign execution. You sit above all pods — accountable for what every pod delivers, for the commercial health of the client portfolio, and for the team's growth as professionals.
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- This role exists because the team is scaling a significant mandate: taking over client-facing campaign operations from a CS function, building toward full end-to-end ownership of enterprise recruitment advertising accounts. You will be the person who makes that transition work — credible with clients, trusted by your team, and commercially sharp with leadership.
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- If you have spent your career executing campaigns for someone else's clients, this is not the right step. If you have owned outcomes — revenue targets, client retention,



team results — and are ready to do that in a high-growth environment, this is the role.
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What You Will Do

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- Own the revenue number for the Social & Search Operations practice — renewals, upsells, and new business contributions
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- Oversee all client pods — review account health across the portfolio, identify risk accounts, and intervene when needed
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- Step in as the senior escalation point for client issues that exceed AM-level resolution
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- Present portfolio-level performance and strategy to senior client stakeholders (C-suite, VP-level) on key accounts
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- Lead quarterly business reviews for strategic accounts alongside or on behalf of AMs
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- Partner with Sales on enterprise pitches and proposals — you bring the performance marketing credibility
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- Hire, onboard, and develop AMs and Associates — including defining role clarity, setting performance expectations, and running structured feedback
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- Define and enforce operating standards across pods: SLA compliance, reporting quality, campaign health benchmarks
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- Work with leadership to define which accounts receive full client-facing ownership vs. CS-supported delivery
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- Report monthly to senior leadership on capacity utilisation, revenue performance, and team health
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What You Will Own

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- The revenue performance of the Social & Search Operations practice
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- Client retention across all pod accounts — renewal rate, satisfaction, escalation resolution
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- Team structure and headcount decisions — you define when a current pod is needed and what profile to hire
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- Cross-pod quality and consistency — every client gets the same standard regardless of which pod they sit in
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- The operating model — you update and enforce the RoE, SLAs, and pod protocols as the team evolves
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What You Bring

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- 7–12 years in performance marketing, with the last 3+ years in a leadership role that included direct revenue or P&L; accountability
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- Proven track record of owning client relationships at a senior level — you have presented to and retained enterprise clients, not just supported someone who did
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- Direct team management experience — you have hired, developed, and if necessary, exited people
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- Deep hands-on knowledge of paid media (Meta, Google Ads, LinkedIn, programmatic) — you can review a campaign setup and identify problems, even if you no longer run accounts yourself
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- Commercial acumen — you understand margin, renewal economics, upsell signals, and how to have a pricing or scope conversation with a client
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- Experience running operations at scale — multiple clients, multiple channels, multiple team members simultaneously
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- Strong executive communication — you are credible in a C-suite room, and you can translate campaign performance into business outcomes without losing the audience
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- Bangalore-based or willing to relocate — this is a full-time, in-office leadership role
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Nice to Have

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- Background in performance marketing agencies — multi-client ops and client servicing discipline is a strong advantage
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- Experience in recruitment advertising, employer branding, or HR tech — shortest ramp time into Joveo's client context
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- P&L; ownership or revenue target accountability in a previous role — not just budget management
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- Experience building or restructuring a team from the ground up
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- Exposure to programmatic advertising platforms (DSPs, job boards, Joveo or similar)
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- MBA or equivalent from a recognised institution — useful but never a substitute for the track record above
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Build the next chapter of Joveo. Apply now

📌 Delivery Lead - Social & Search Ops (Bengaluru)
🏢 Joveo
📍 Bengaluru