Job Description

Manager – Learning Architect (Instructional Design Lead)

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Location: India

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Department: Talent Transformation / Learning Architecture

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Reports to: Head of Learning Architecture

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Role Overview

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We are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.

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This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment.

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The ideal candidate will bring both strategic leadership and hands-on design experience, with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style.

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Key Responsibilities

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1. Learning Design & Strategy

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- Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts
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- Apply adult learning principles to create engaging, outcomes-driven programs
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- Partner with stakeholders to align learning strategies with business goals and performance outcomes
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- Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking)
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2. Team Leadership & Capability Building

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- Manage, mentor, and develop a team of instructional designers
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- Establish design standards, governance, and quality assurance frameworks
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- Drive capability-building initiatives to strengthen ID competencies and innovation mindset
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- Foster a culture of collaboration, creativity, and continuous improvement
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3. Project & Stakeholder Management

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- Lead multiple concurrent learning projects with strong governance on timelines, scope,



and quality
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- Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies
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- Manage stakeholder expectations and communicate progress effectively
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- Ensure efficient resource planning and workflow management
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4. Content Development & Technical Writing

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- Develop high-quality learning content adhering to Chicago Manual of Style standards
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- Ensure clarity, consistency, and professionalism across all training materials
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- Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments
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5. Digital Learning & Innovation

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- Champion modern learning solutions, including:
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- E-learning (Articulate, Captivate, etc.)
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- AI-based authoring tools
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- VR/AR learning experiences
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- Gamified learning solutions
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- Digital simulations & scenario-based learning
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- Evaluate and implement new tools, technologies, and frameworks
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- Drive experimentation and innovation in learner experience design
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6. Measurement & Continuous Improvement

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- Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models)
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- Continuously enhance learning programs based on feedback, analytics, and business impact
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- Establish KPIs for learning quality, engagement, and performance outcomes
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Qualifications & Experience

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Experience

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- 8–12+ years in instructional design or learning experience design
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- 3–5+ years in a leadership or managerial role
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- Experience in BPO, shared services, or global operations environment preferred
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Core Skills & Competencies

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Instructional Design Expertise

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- Deep knowledge of:
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- Adult Learning Theory
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- Learning Experience Design (LxD)
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- Curriculum architecture
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- Strong portfolio demonstrating diverse learning solutions
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Technical & Digital Skills

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- Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)
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- Exposure to AI-enabled learning tools and automation platforms
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- Experience designing immersive learning (VR/AR), gamification, and simulations
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Project Management

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- Strong planning, prioritization, and execution skills
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- Experience managing large-scale, multi-geography projects
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- Familiarity with Agile or hybrid project management approaches is a plus
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Communication & Writing

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- Excellent verbal and written communication skills
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- Advanced technical writing capability aligned with Chicago Manual of Style
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- Ability to translate complex concepts into learner-friendly formats
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Leadership & Stakeholder Influence

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- Strong people management and coaching skills
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- Ability to influence senior stakeholders and drive alignment
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- High adaptability in a fast-paced, evolving environment
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What Success Looks Like in This Role

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- Delivery of high-impact, scalable learning programs across global operations
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- Robust team performance, engagement, and capability growth
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- Adoption of innovative learning technologies and modalities
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- Measurable improvements in learner performance and business outcomes
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Preferred Attributes

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- Experience in global/matrix organizations
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- Exposure to digital transformation initiatives
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Passion for innovation in learning and emerging technologies

📌 Instructional Design Manager (Gurugram)
🏢 Atain
📍 Gurugram