We are looking for enthusiastic and customer-focused Customer Support Executives to join our Chat, Voice, and Blended processes. The candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through voice calls, chat, or both depending on the assigned process.
- Understand customer concerns and provide appropriate solutions.
- Maintain a professional and courteous approach while interacting with customers.
- Resolve customer issues within defined timelines and process guidelines.
- Accurately document customer interactions and update relevant systems.
- Follow company policies, SOPs, quality standards, and compliance requirements.
- Achieve defined productivity, quality, CSAT, and performance targets.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain confidentiality of customer and company information.
- Demonstrate positive communication and active listening skills.
Pay: ₹300,000.00 - ₹750,000.00 per year
Benefits
- Health insurance
- Provident Fund
Work Location: In person
📌 Hiring for Voice/Chat/Email (Pune)
🏢 Jupitize Consulting
📍 Pune
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