Job Description

Job Description:

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- Qualification: Graduate
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- Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
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- 5 days working and 2 days off.
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- Should be ok with night shift and rotational off.
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- Typing speed of at least 50 WPM with 90% accuracy
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- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
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- Multitasking: Ability to Toggle Between Screens/Tools
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- Excellent communication skills.
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- Salary: Up to 5 LPA
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- Work Location: Q City, Hyderabad
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- 2-way cab facility will be provided.
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Roles & Responsibilities:

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- Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
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- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
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- Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.
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- Meet and exceed quality goals, compliance regulations and productivity targets.
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- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
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- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
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📌 Process Consultant (Hyderabad)
🏢 HGS
📍 Hyderabad