Company: The Corbett Selva Resort by DevStayZ Job Type: Full-Time Department: Front Office Experience: 1–3 Years in Resort / Hotel Industry Location: Jim Corbett / Ramnagar, Uttarakhand Salary: ₹15,000 – ₹22,000 per month Job SummaryWe are looking for an experienced Front Desk Executive with prior experience in the Resort / Hotel Industry . The candidate will be responsible for handling IVR and incoming calls, guest enquiries, reservations, check-in/check-out, and front office operations . The ideal candidate should have excellent communication skills, a pleasant personality, and strong guest-handling abilities.

Key ResponsibilitiesAttend and professionally handle IVR and all incoming calls . Handle enquiries regarding room availability, room tariff, packages, facilities, meals, activities, and resort services . Handle reservation enquiries and coordinate with the booking/reservation team.

Convert incoming enquiries into bookings through effective communication and follow-ups. Welcome guests and manage check-in and check-out procedures . Handle guest requests, queries, and complaints professionally.

Coordinate with Housekeeping, F&B;, Reservations, and Operations teams for smooth guest service. Maintain accurate guest and booking records in PMS/Hotel Management Software . Respond to guest queries through phone,



WhatsApp, and email .

Provide information about resort facilities, local sightseeing, activities, and nearby attractions. Maintain daily records of calls, enquiries, bookings, check-ins, and check-outs . Ensure excellent guest experience and maintain the resort's service standards.

Required Skills 1–3 years of experience in the Resort / Hotel Industry is mandatory/preferred.

Excellent

Hindi and English communication skills . Confident and qualified telephone/IVR handling. Good guest relationship and customer service skills. Knowledge of hotel PMS / reservation software . Basic knowledge of MS Office, Email and WhatsApp. Strong follow-up and booking conversion skills. Pleasant personality and professional grooming. Ability to work in rotational shifts, weekends and holidays.

Preferred

ExperienceCandidates from Resorts, Hotels, Luxury Resorts, Boutique Resorts, Hospitality, Front Office, Guest Relations or Reservations will be preferred.

Key Performance

AreasIVR & incoming call handling Guest satisfaction Reservation and enquiry management Booking conversion Check-in & check-out management Guest complaint resolution Inter-department coordination Accurate PMS and booking records

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