- Handle front desk and reception activities.
- Welcome and assist visitors and clients professionally.
- Answer and manage incoming calls and messages.
- Respond to client queries through CRM, WhatsApp, and other communication channels.
- Coordinate with the concerned teams for client requirements and follow-ups.
- Maintain client records and update information in the CRM.
- Make follow-up calls and coordinate appointments/consultations.
- Handle basic administrative and documentation work.
- Maintain daily records, reports, and office-related information.
- Ensure smooth coordination between clients and internal teams.
- Perform other administrative duties assigned by management.