- Manage daily support and operations for business-critical digital applications. ¿
- Own incidents, problem management, RCA, change coordination, and service improvements. ¿
- Lead resolution of critical production issues and ensure timely stakeholder communication. ¿
- Coordinate closely with Infrastructure, Network, Database, Security, Cloud, and other technical teams. ¿
- Collaborate across vendors for implementations, track SLAs, dependencies, escalations, and deliverables. ¿
- Act as the key interface between internal technology teams, and customer stakeholders and other vendors. ¿
- Monitor application performance, availability and interfaces. ¿
- Drive operational governance, service reviews, reporting, and continuous improvement.
Experience: 10¿15 years in IT with a solid technical/application support background and experience in Delivery or Operations Management, multi-vendor coordination, and customer-facing roles.
Financial
Services / Asset Management experience is preferred.