Key Responsibilities

n• Programme ownership: Own end-to-end delivery accountability for managed technology

nengagements — spanning planning, execution, release management, and post-go-live

nsupport — with clear SLA and milestone commitments to the client.

n• Client relationship management: Serve as the primary delivery point of contact for client

nstakeholders; run steering reviews, present progress and risk registers, and proactively

naddress issues before they escalate.

n• Team leadership: Lead, motivate, and develop cross-functional pods comprising software

nengineers, data engineers, BAs, QA specialists, and scrum masters; sustain team velocity

nwhile managing attrition and bench gaps.

n• Agile and scrum governance: Drive sprint planning, stand-ups, retrospectives, and release

nceremonies across one or more scrum teams; coach scrum masters and enforce agile

nhygiene without being dogmatic about process.

n• Technical oversight: Partner with tech leads on architecture decisions, code quality

nstandards, and technical debt management; review delivery estimates and call out scope or

ntimeline risks grounded in engineering reality.

n• SDLC and AIDLC governance: Apply a working command of software development

nlifecycle (SDLC) disciplines — requirements, design, build, test, release, and maintenance

n— and their AI-augmented equivalents (AIDLC), including model development pipelines,

ndata validation gates, and responsible-AI checkpoints; ensure the team's operating rhythm

nand tooling reflect the right lifecycle model for each workstream.

n• Delivery metrics and reporting: Define, track, and publish delivery KPIs — velocity,



defect

ndensity, release frequency, client CSAT — and use data to drive continuous improvement.

n• Risk and dependency management: Maintain an active risk and issue log; own the

nescalation path for blockers that cross team or client boundaries; coordinate with

ninfrastructure, security, and third-party vendors as needed.

n• Resource and capacity planning: Work with recruiting and resource management to

nforecast hiring needs, onboard recent team members, and ensure the right mix of skills is

navailable for upcoming sprints and milestones.

n• Commercial awareness: Track hours burn, scope change, and margin health on your

nengagements; flag commercial risks and support the account management team in contract

nrenewals and expansion conversations.

n• Practice development: Contribute to building Netscribes& managed delivery playbooks,

nonboarding templates, and engagement operating models so that what works on one

naccount can be replicated at scale.

nRequired Qualifications

n• Bachelors or Masters degree in Computer Science, Information Technology, Engineering,

nor a related field.

n• 12–18 years of overall experience, with a minimum of 5 years in software development (any

nmainstream stack) and 4+ years in a delivery management,



programme management, or

nengagement management role.

n• Demonstrated ownership of multi-team software delivery programmes — managing 10 or

nmore engineers across concurrent workstreams with hard client deadlines.

n• Hands-on scrum master or agile lead experience; comfortable running sprint ceremonies

nand coaching teams on agile practices, not just overseeing them.

n• Strong grasp of software engineering fundamentals — enough to validate technical

nestimates, challenge scope decisions, and have credible technical conversations with

nengineers and architects.

n• Solid understanding of end-to-end SDLC phases — requirements, design, development,

ntesting, deployment, and maintenance — and familiarity with AI-augmented development

nlifecycle (AIDLC) practices such as model development pipelines, data quality gates, and AI

ngovernance checkpoints relevant to client engagements.

n• Proven track record of managing senior client stakeholders — running steering committees,

npresenting to CxO audiences, and handling difficult conversations calmly and constructively.

n• Experience with project and delivery tooling — Jira, Confluence, or equivalents — and

ncomfort defining process when tooling is absent.

n• Demonstrable commercial awareness: understanding of T&M; and fixed-price contract

nmodels, change control processes, and margin-level hygiene.

n• Excellent written and verbal communication skills; able to produce crisp status reports, risk

nregisters, and slide decks without heavy editorial support.

📌 Delivery Head (Mumbai)
🏢 Netscribes
📍 Mumbai