Key Responsibilities
Handle overall branch operations and administration.
Achieve branch business targets including loan disbursement and revenue generation.
Lead and monitor sales, collections, and customer service activities.
Manage and motivate branch staff for productivity and performance.
Ensure portfolio quality and control delinquency/NPAs.
Monitor customer verification, documentation, and loan processing activities.
Maintain compliance with RBI guidelines and company policies.
Develop local market strategies for business growth.
Build robust relationships with customers, dealers, and business partners.
Prepare and submit branch MIS reports and performance updates.
Conduct employee performance reviews and training initiatives.
Required Skills
Solid leadership and team handling skills
Business development and sales management
Collection and recovery management
Customer relationship management
Positive communication and negotiation skills
Knowledge of NBFC operations and compliance
Ability to handle branch targets and pressure
Experience in NBFC, Banking, gold loans, mortgage loans, or financial services sectors preferred.
Prior experience in handling branch operations and team management.