JD : mCan Operations

nReports to: GM - Enterprise Application Team

nLocation: Bangalore – MIT Office

nEmployment Type: Full-time- (Immediate Joiners)

nThe ideal candidate is a problem-solver who can switch seamlessly between high-level strategic planning and day-to-day tactical execution. Candidate will analyse current systems to identify bottlenecks, implement process improvements, and foster a culture of operational excellence.

nKey Responsibilities

n1. Operational Leadership & Strategy

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Oversee day-to-day business operations to ensure seamless execution of workflows and delivery.
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Translate the company's strategic goals into actionable operational plans with clear KPIs.
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Collaborate with senior leadership to make decisions regarding operational activity and strategic goals.
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Identify opportunities to scale operations and implement current technologies or systems to support growth.
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n2. Process Improvement & Efficiency

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Analyze current operational processes and performance metrics to identify inefficiencies.
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Design and implement policies, procedures, and best practices (SOPs) to improve quality, productivity, and efficiency.
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Lead change management initiatives to ensure smooth adoption of new processes across departments.
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n3.



Team Management & Development

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Lead, mentor, and motivate a high-performing operations team
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Conduct performance reviews, set individual goals, and provide coaching to support career development.
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Foster a collaborative and inclusive work environment that encourages cross-departmental communication.
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nRequirements

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Experience: 5 to 7 Years proven experience in an operations management.
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Industry Knowledge: Experience in the Telecom domain
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Technical Proficiency: Strong knowledge of operational software and tools ERP systems Project Management tools like Jira, Jenkins, ELK stack, SQL server, remedy and Advanced Excel
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nKey Skills & Competencies:

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Strategic Thinking: Ability to see the "big picture" while managing the details.
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Data-Driven Decision Making: Proficiency in analysing data/metrics to drive improvements.
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Leadership: Solid interpersonal skills with the ability to influence and motivate teams.
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Communication: Excellent verbal and written communication skills for reporting to stakeholders.
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Adaptability: Ability to thrive in a fast-paced, changing environment.
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📌 Application Support Engineer Bengaluru
🏢 MOBILY INFOTECH
📍 Bengaluru