We are looking for a customer-focused Customer Service Executive to join our voice process team in New Delhi. The ideal candidate should have good communication skills, a professional approach, and experience in handling customers over calls.
Key Responsibilities
- Handle customer queries and concerns through voice calls.
- Understand customer requirements and provide accurate solutions.
- Resolve customer issues professionally and within defined timelines.
- Maintain a positive customer experience throughout the interaction.
- Record and update customer information accurately.
- Coordinate with internal teams for effective issue resolution.
- Follow company policies, process guidelines, and quality standards.
- Meet assigned productivity, quality,
and customer service targets.
Requirements
- Graduate in any discipline.
- Minimum 6 months of experience in Customer Service, Customer Support, BPO, or Voice Process.
- Excellent verbal communication and interpersonal skills.
- Strong listening and problem-solving abilities.
- Good customer-handling skills.
- Basic computer knowledge.
- Comfortable working from office in New Delhi.
- Willing to work in a day-shift voice process.
Salary & Benefits
- Salary up to ₹5 LPA
- Day shift
- Growth opportunities opportunities
- Professional work environment
- Training and development opportunities
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits
- Provident Fund
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Location:
- South Delhi, Delhi, Delhi (Preferred)
Work Location: In person
📌 Customer Support Associate (South Delhi)
🏢 Bright Path Infotech Solution
📍 South Delhi
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