Location: Industrial Area, Phase-1, Panchkula Job Type: Full time (Work from Office) Salary ₹12,000 – ₹20,000 per month (Based on experience and skills) Working Hours 9:00 AM – 7:00 PM About Cafoli LifecareCafoli Lifecare is one of India's fast-growing PCD Pharma Franchise companies, committed to delivering quality medicines and building long-term relationships with our franchise partners. We believe that excellent customer service is just as important as quality products. We are looking for a dedicated Customer Service Executive who can ensure a smooth and professional experience for our existing franchise customers.
Key ResponsibilitiesHandle existing PCD Pharma franchise customers. Receive and process customer orders through phone calls, WhatsApp, and email. Create and process orders accurately in MARG ERP . Coordinate with the dispatch, accounts, and sales teams for timely order execution.
Handle customer complaints and provide timely resolutions. Keep customers updated regarding order status and dispatch. Build long-term relationships by providing exceptional customer service. Maintain proper records of customer interactions and follow-ups.
Ensure smooth order processing from order booking to dispatch.
Mandatory Requirements
Experience in the PCD Pharma Franchise industry is mandatory. Hands-on experience with MARG ERP is mandatory. Good typing speed ( 30 WPM preferred ). Comfortable working on computer systems and MS Excel. Strong understanding of order processing and customer support.
Preferred
SkillsSoft-spoken and customer-friendly personality. Excellent communication and interpersonal skills. Candidates with good English communication skills and fluency will be given preference. Ability to handle customer complaints professionally and calmly. Strong coordination and follow-up skills. Good problem-solving ability and attention to detail. Ability to work in a fast-paced environment.
We Are Looking For Someone
WhoTakes ownership of customer satisfaction. Believes in building long-term customer relationships. Is disciplined, organized, and committed to delivering quality service. Can work as part of a team while independently managing responsibilities.
Salary & BenefitsSalary: ₹12,000 – ₹20,000 per month Performance-based growth opportunities. Reliable career in one of India's growing PCD Pharma companies. Supportive and learning-oriented work environment. If you have experience in the PCD Pharma Franchise industry and are passionate about customer service, we'd love to hear from you.