Company Description Confidence Petroleum India Ltd., established in 1993, is a fully integrated LPG and CNG company and a listed entity on both BSE and NSE. The organization is recognized for its strong foundation, ethical values, and commitment to providing green and clean fuel across India. Guided by a vision to serve citizens and commercial entities with sustainable energy solutions, the company has grown rapidly to become a leading player in the sector.

Its mission is to deliver cost-competitive, high-quality energy services while maintaining a strong focus on customer service. A dedicated team of professionals and robust infrastructure support the company’s objective of becoming the largest integrated energy player in the industry.

Role Description This is a full-time, in office Customer Relationship Manager role based in Nagpur.

The Customer Relationship

Manager will oversee day-to-day interactions with customers, ensuring timely responses to inquiries, complaints, and service requests.

Responsibilities include maintaining and strengthening long-term customer relationships, tracking customer satisfaction metrics, and coordinating with internal teams to resolve issues and improve service delivery. The role involves monitoring customer accounts, identifying opportunities for cross-selling or upselling services, and preparing regular reports on customer feedback and engagement trends.



The individual will also contribute to process improvements and customer-centric initiatives that support Confidence Petroleum’s mission and business goals.

Qualifications

- Strong customer service and relationship management skills, with the ability to build trust and maintain long-term partnerships.
- Proficiency in communication and interpersonal skills, including clear verbal and written communication and active listening.
- Basic data analysis and reporting abilities to track customer satisfaction, service performance, and account status.
- Organizational and time management skills to handle multiple customer accounts, prioritize tasks, and meet deadlines.
- Problem-solving and conflict resolution capabilities to address customer concerns and coordinate effective solutions with internal teams.
- Experience in the energy, utilities, or related sectors is an advantage, particularly in LPG/CNG or integrated energy services.
- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field, or equivalent professional experience.
- Comfort with using CRM tools, MS Office applications, and other business software for documentation and reporting.
- Ability to work collaboratively with cross-functional teams and demonstrate a customer-centric mindset aligned with company values.

📌 Customer relationship manager (Nagpur)
🏢 Confidence Petroleum India
📍 Nagpur