We are building AI-powered solutions and enterprise ITSM capabilities on the ServiceNow platform using Now Assist, Agentic AI, and Generative AI.

The candidate will own the end-to-end delivery of ServiceNow ITSM initiatives, including:
- Technical design
- Development
- Automation
- AI-powered capabilities
- Testing
- Deployment
- Production support

Strong hands-on experience with Now Assist implementation in enterprise ITSM environments is required.

? Key Requirements
- 8+ years of hands-on ServiceNow development experience, delivering complex enterprise ITSM implementations.
- Proven production implementation of multiple Now Assist skills, along with AI adoption and governance experience.
- Strong automation experience including:
- Flow Designer
- Integration Hub
- Intelligent Routing
- Approvals
- Core Development Expertise:
- Script Includes
- Business Rules
- Client Scripts
- Scripted REST APIs
- Integrations

? AI & ServiceNow Expertise
- Robust hands-on experience with Now Assist
- Generative AI experience
- Agentic AI experience
- AI adoption and governance




- Production implementation of multiple Now Assist skills
- AI-powered enterprise ITSM solutions
- Intelligent automation and routing

? Automation & Integration
- Flow Designer
- Integration Hub
- Intelligent Automation
- Intelligent Routing
- Approval workflows
- Enterprise integrations
- REST/API development
- Scripted REST APIs

? Development Expertise
- Server-Side Scripting
- Client-Side Development
- Script Includes
- Business Rules
- Client Scripts
- Custom Development
- Technical Architecture

? Testing, Deployment & Support
- Testing of ServiceNow ITSM solutions
- Deployment & Release management
- Production Support
- Troubleshooting and problem-solving
- Enterprise implementation support

? Security
- Strong understanding of ServiceNow security
- Security considerations across enterprise ITSM implementations
- AI adoption and governance-related security considerations

? Certifications

Requ

📌 ServiceNow AI Engineer (India)
🏢 The UrbanIndia
📍 India