Day Hotel Receptionist

Employer: Lovely Hospitality
Location: Rishikesh, Uttarakhand
Department: Front Office
Shift: Day Shift
Reporting To: Front Office Manager / Hotel Manager

Job Purpose

To manage the hotel's front desk during the day shift and ensure smooth, professional and guest-friendly operations from arrival to departure. The receptionist will be responsible for check-ins, check-outs, reservations, guest communication, billing coordination, and maintaining accurate front-office records.

Key Responsibilities1. Guest Service
- Welcome guests warmly and professionally.
- Handle guest check-in and check-out according to hotel SOPs.
- Explain room facilities, hotel services, timings and key policies.
- Handle guest requests, questions and basic complaints professionally.
- Coordinate with Housekeeping and other departments to fulfil guest requirements.
- Maintain a calm and professional approach during busy periods.

2. Reservations & PMS
- Handle walk-in, telephone, website and OTA reservations.
- Check room availability and rates before confirming bookings.




- Enter and update reservations accurately in the hotel's PMS.
- Monitor arrivals, departures, extensions, cancellations and no-shows.
- Ensure room status in PMS matches the actual room status.

3. Billing & Cash Handling
- Prepare and verify guest bills accurately.
- Collect cash, UPI and card payments as per hotel procedure.
- Maintain proper records of all front-desk collections.
- Coordinate with the accounts team for credit/company bookings and outstanding payments.
- Never make unauthorised discounts, refunds or rate changes.

4. OTA & Booking Coordination
- Monitor bookings received from OTAs and ensure they are correctly entered into the PMS.
- Immediately report booking discrepancies, overbookings or payment issues to the Front Office Manager.
- Ensure guest booking details and room allocation are accurate.

5. Front Office Records

Maintain accurate:
- Arrival and departure records
- Gu

📌 Hotel Receptionist (Rishikesh)
🏢 Lovely Hospitality
📍 Rishikesh