CRM-

nRole Overview:

nThe Control Room Specialist is responsible for overseeing real-time operations, ensuring smooth execution of processes, and coordinating with on-ground teams to maintain efficiency. This role requires strong analytical skills, problem-solving abilities, and a proactive approach to managing day-to-day challenges.

nKey Responsibilities:

n1. Real-Time Monitoring & Operations Management

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- Supervise Control Room Activities: Oversee daily control room operations, ensuring that all activities related to fleet tracking, battery swapping, and station performance are executed smoothly. Ensure a proactive approach to identifying and resolving operational bottlenecks.
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- Monitor Live Dashboards and Performance Metrics: Track real-time data from dashboards and operational tools to monitor vehicle movements, swap station efficiency, and charger availability. Utilize performance insights to adjust workflows and prevent disruptions.
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- Ensure Adherence to SOPs and Safety Protocols: Enforce company guidelines, safety procedures, and compliance requirements.

Conduct regular checks to ensure control room executives and field staff are following standard operating procedures, minimizing risks, and improving workplace safety.

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n2. Coordination & Communication

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- Act as the Central Point of Contact: Serve as the primary communication hub between field teams, operation managers, and senior leadership, ensuring timely updates, issue resolution, and smooth coordination.
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- Coordinate with Maintenance Teams for Quick Issue Resolution: Work closely with the maintenance and technical teams to diagnose and address vehicle, battery, and charging station issues promptly. Ensure a structured escalation matrix is in place for critical failures.
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- Facilitate Effective Communication with Stakeholders & Vendors: Establish structured reporting and feedback mechanisms with vendors, suppliers, and internal teams.



Maintain transparent and professional communication to streamline issue resolution, service fulfilment, and performance monitoring.
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n3.

Data Analysis & Reporting

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- Analyse Performance Data: Regularly evaluate key performance indicators (KPIs) such as battery swap efficiency, vehicle uptime, and station performance to detect inefficiencies and areas for improvement.
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- Prepare Detailed Reports: Compile performance reports on downtime, battery failures, maintenance trends, and operational gaps, providing valuable insights for decision-making. Regularly track and document critical KPIs
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- Optimize Resource Allocation & Strategies: Use data-driven insights to improve workforce deployment, fleet distribution, and infrastructure utilization, ensuring optimal performance with minimal downtime.
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n4.

Process

Improvement & Strategy Execution

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- Implement Operational Efficiency Strategies: Introduce recent tools, workflows, and best practices to improve turnaround time, reduce costs, and enhance service delivery.
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- Collaborate on Process Improvements & Automation: Work closely with senior management and IT teams to automate repetitive tasks, implement data-driven decision-making tools, and refine operational workflows.
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- Ensure Compliance with Regulations & Industry Standards: Conduct periodic audits to confirm adherence to government regulations, company policies, and industry best practices. Maintain a compliance-first approach to operations.
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n5.

Asset Safety

Audit & Inventory Management

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- Conduct Regular Asset Safety Audits: Enable periodic inspections to ensure that assets such as batteries, chargers, and station infrastructure comply with safety and quality standards. Identify risks and implement preventive measures.
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- Maintain Inventory Records: Track all assets, including batteries, chargers, tools, and spare parts, ensuring real-time updates on stock levels and asset movement. Prevent stock shortages or unaccounted losses.
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- Optimize Fleet & Battery Usage: Monitor battery swapping station assets, vehicle availability, and battery health data to maximize fleet efficiency and reduce downtime.
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n6.

Faulty Battery

Repair & Maintenance Tracking

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- Maintain a Detailed Faulty Battery Report: Keep an updated log of faulty battery incidents, identifying common failure patterns and taking proactive steps to reduce downtime.
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- Coordinate with Technicians & Vendors: Work with internal technicians and external vendors to ensure faulty batteries are repaired, replaced, and serviced within the defined SLAs.
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- Ensure Timely Processing of Defective Units: Track defective unit replacements and ensure that the process is efficient, preventing delays that could impact fleet operations.
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n7.

Vendor

Management

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- Identify & Onboard Vendors: Source and onboard vendors for city operations, including battery repair service providers, logistics partners, and infrastructure maintenance teams.
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- Service Agreements: Co-ordinate with vendors to ensure cost efficiency, reliability, and quality service delivery. Ensure all contractual obligations are met.
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- Maintain Vendor Relationships & Compliance: Foster strong partnerships with key vendors, ensuring timely payments, adherence to service-level agreements (SLAs), and periodic performance evaluations. Address any service issues proactively to avoid operational disruptions.
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📌 Control Room Executive (Bengaluru)
🏢 Yuma Energy
📍 Bengaluru