Hiring: Contact Center Head – Bengaluru

Location: Bengaluru

Experience: 15+ Years

CTC: Up to ₹40–45 LPA

We are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup

Key Responsibilities

Lead large-scale Contact Centre / BPO operations across inbound and outbound processes. Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role. Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs. Own P& L, cost optimization and operational efficiency. Leverage AI, automation and analytics to improve customer experience and operational performance.



Partner with senior stakeholders to drive business growth and continuous improvement.

Ideal

Candidate

12 years of experience in Contact Centre / BPO / Telesales / Customer Operations. Strong experience managing large-scale sales team and outsourced operations. Proven track record in target-driven outbound sales environments. Strong exposure to P& L, vendor management, KPI/SLA governance and process improvement.

Experience in a fast-paced, technology-led or startup environment will be preferred. Robust leadership, stakeholder management and commercial acumen. Interested candidates can share their updated CVs at sanjana.kumari@

or Whatsapp on (phone hidden)

📌 Contact Center Manager (Bengaluru)
🏢 Unison International Consulting
📍 Bengaluru