Job Description Who are we looking for? A (General Insurance - GI) team member for a back-office operation. The team member we are seeking is a passionate contributor, who will strengthen the existing partnership with a Global Insurer. The role will operate within the service remit of Australia cutting through various life cycle of a commercial GI policy Experience: Freshers to min 1 year as a providing GI back-office services to customers. Job Profile - P&C; Insurance Process and Insurance product management service experience - Provides insurance back-office services to North America regions - Understands the life cycle of a GI policy clearly between UW and Claims phases - Timely management and resolution of chasers/escalations from Onshore - Owns and executes transaction processing to meet quality standards. - Customer Interaction:



participates in customer engagement sessions as an SME - Owns and resolves escalations at the process level to ensure high customer satisfaction. - Ensures that Compliance standards are met, regarding Data Protection - Adhere to Client specific policies and compliance regulations - Focus on customer service and aim for zero complaints - INS Certifications or equivalent P&C; insurance certifications preferred - Exposure to international programs will have an advantage Skills: Excellent interpersonal and comprehension skills, Excellent communication skills in form of oral and email writing Domain: Deep understanding of the P&C; Industry, aspiration to develop and establish a career in the P&C; industry Technical Skills: Excellent in MS Office suite Shifts: US Shifts Location: Pune & Bangalore Education: Graduate and above

📌 Tr Transctn Procng Off (Pune)
🏢 Mphasis
📍 Pune