Hiring | Centre Head | Chennai

nLocation: Chennai, Tamil Nadu

nExperience: 5+ years

nEmployment Type: Full-Time

nLanguages: Tamil & English

nAbout Artium Academy

nArtium Academy is India's #1 Music Academy, on a mission to make high-quality music education accessible and enriching for learners across the globe.

nWe are looking for an experienced Centre Head to take ownership of our Chennai centre — driving people, operations, customer experience, sales, renewals, and revenue growth.

nIf you are someone who can lead a team, build strong customer relationships, run operations seamlessly, and think like a business owner, this role could be for you.

nWhat You'll Be Responsible For

nCentre & Operations Management

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- Own the day-to-day operations and overall functioning of the centre.
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- Ensure a welcoming, organized, and efficient centre environment.
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- Manage administration, utilities, supplies, housekeeping, maintenance, and other operational requirements.
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nPeople & Team Leadership

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- Lead teachers and non-teaching staff, including scheduling, attendance, leaves, and performance.
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- Build a cooperative, accountable, and positive team culture.
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- Resolve team concerns and ensure smooth coordination across functions.
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nLearner & Parent Experience

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- Build strong relationships with learners and parents.
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- Address concerns, resolve escalations, and ensure high customer satisfaction.
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- Create a consistently excellent learner experience throughout the journey.
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nSales & Revenue

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- Own centre-level sales and revenue targets.
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- Handle walk-ins, understand customer needs, present offerings, and convert enquiries into enrollments.
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- Coach and support the Academic Counsellor to improve conversions.
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- Drive learner renewals and retention through proactive engagement and issue resolution.
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nGrowth & Business Performance

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- Identify opportunities to improve enrolments, retention, and centre revenue.
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- Track performance metrics and use data to drive decisions.
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- Implement initiatives that improve learner engagement and overall centre performance.
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nWhat We're Looking For

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- 5+ years of experience in Centre Management, Branch Management, Operations, Sales, Customer Success, or other customer-facing leadership roles.
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- Strong experience in team management, customer relationship management, sales, and operations.
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- Proven ability to handle customer escalations and build long-term relationships.
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- Strong commercial mindset with a track record of driving sales, renewals, or revenue.
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- Excellent organizational and problem-solving skills.
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- Comfortable using CRM systems, productivity tools, MIS/reporting dashboards, and data.
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- Excellent verbal communication skills in Tamil and English.
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- Bachelor's degree in Business Administration, Arts, or a related field. MBA is a plus.
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nRelevant Backgrounds

nWe'd love to hear from candidates with experience in:

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- Education / EdTech: Centre Manager, Branch Manager, Academic Operations
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- Hospitality: Hotel, Resort, Guest Relations, Events
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- Retail: Premium/Luxury Retail, Store or Multi-Store Management
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- Fitness & Wellness: Gym, Yoga, Wellness Centre Management
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- Creative Industries: Music, Arts, Culture & Performing Arts
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nA genuine interest in music or the creative arts will be an added advantage.

nWhy Join Artium?

nLead a centre that is shaping the future of music education

nOwn and influence business growth

nBuild and lead a high-performing team

nCreate meaningful experiences for learners and families

nBe part of a fast-growing, purpose-driven organization

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nf you're ready to take ownership of a centre and make a measurable impact on people, customers, and business, we'd love to hear from you.

nApply now / Share your profile with us on [email protected] ASAP.

📌 Center Head (Tamil Nadu)
🏢 Artium Academy
📍 Tamil Nadu