Customer Support Executive Indore

Customer Support Executive Indore

15 Sep
|
Multi National BPO
|
Indore

15 Sep

Multi National BPO

Indore

Query Handling: Attend inbound/outbound calls, chats, emails. Resolve issues on first contact.
Complaint Management: Log tickets in CRM, follow up with internal teams, ensure TAT closure.
Customer Retention: Counsel unhappy customers, offer solutions, build trust.
Product Knowledge: Stay updated on products, policies, offers, and processes.
Documentation: Maintain accurate records of all interactions in CRM/Excel.
Escalation: Handle complex queries and escalate critical cases to Team Lead / Manager.
Feedback: Share customer feedback and improvement ideas with management.
Targets: Meet KPIs — CSAT, AHT, Quality Score, Resolution Rate.

📌 Customer Support Executive Indore
🏢 Multi National BPO
📍 Indore

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