This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a AI & Support Automation - Engineer based in India.
This role is focused on transforming customer support operations through practical AI and automation solutions. You will identify high-impact support challenges and personally design, build, deploy, and improve AI-powered workflows and agents. The position combines software engineering, generative AI, workflow automation, systems integration, and production operations. You will work with LLMs, RAG, agentic workflows, knowledge pipelines, and automation tools to create measurable improvements in support efficiency and customer experience. The role requires solid ownership from initial problem discovery and architecture through deployment, monitoring, and continuous optimization. You will collaborate closely with Product and Engineering teams in a high-impact setting where practical AI solutions are expected to deliver measurable business results.

Accountabilities




- Identify high-impact customer support processes and opportunities where AI and automation can improve efficiency, quality, and scalability.
- Design, build, integrate, test, and deploy AI-powered workflows, agents, and automation solutions.
- Develop applications using LLMs, RAG, AI agents, and workflow automation technologies.
- Build end-to-end AI pipelines covering knowledge and data ingestion, orchestration, model execution, tools and actions, evaluation, and production monitoring.
- Integrate AI solutions with CRM systems, ticketing platforms, knowledge bases, and internal business tools.
- Monitor AI quality, accuracy, cost, latency, reliability, and business impact, continuously refining solutions based on results.
- Implement evaluation frameworks, observability, guardrails, and monitoring to maintain reliable AI systems in production.
- Troubleshoot and optimize AI and automation systems across development and pro

📌 AI & Support Automation - Engineer (India)
🏢 Jobgether
📍 India