Job Description

CRM & Customer Relations Executive – Real Estate

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Company: Sri Aghoreshwar Sai Developers Pvt Ltd (SASDPL)

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Location: Ranchi, Jharkhand

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Workplace: On-site

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Employment Type: Full-time

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Working Schedule: Six days a week

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Experience Required: 2–3 years

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Monthly Compensation: ₹19,000–₹20,000 fixed salary plus performance incentive of up to ₹5,000

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About SASDPL

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Sri Aghoreshwar Sai Developers Pvt Ltd—SASDPL—is an established residential real estate developer in Ranchi. Since 2004, we have focused on creating thoughtfully planned, fairly priced homes while building long-term relationships with our customers.

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As we strengthen our sales and customer-management systems, we are looking for a disciplined and customer-focused CRM & Customer Relations Executive to join our Ranchi office.

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About the Role

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This is not merely a data-entry or telecalling position.

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You will be responsible for managing incoming enquiries, maintaining consistent follow-ups, keeping our CRM records accurate, coordinating site visits and ensuring that customers receive timely and professional communication throughout their journey—from the first enquiry to post-booking support.

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Key Responsibilities

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- Respond promptly to new enquiries received through property portals, digital advertisements, the website, WhatsApp and other lead sources.
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- Speak with prospective customers to understand their requirements, budget, preferred location and purchase timeline.
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- Qualify leads and assign or coordinate them with the appropriate sales team member.
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- Conduct structured follow-ups through telephone calls and WhatsApp without allowing genuine enquiries to go unattended.
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- Schedule and confirm project site visits and coordinate with the sales team.
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- Accurately record every call, conversation, follow-up date, customer requirement and next action in LeadRat CRM.
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- Maintain updated lead stages and ensure that no lead remains without a clearly defined next step.
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- Communicate professionally with customers after booking and assist with routine queries.
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- Coordinate payment reminders and follow up on outstanding customer payments in consultation with the accounts and sales teams.
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- Record customer grievances and ensure that they are promptly escalated to the appropriate person.
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- Prepare daily and weekly reports covering new leads, pending follow-ups, site visits, customer responses and unresolved matters.
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- Follow approved company communication, pricing and discount policies. The role does not carry authority to promise any unapproved discount, benefit or commercial commitment.
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Performance Expectations

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- New leads should ordinarily receive an initial response within 5–10 minutes during working hours.
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- CRM records should maintain at least 95% accuracy and completeness.
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- All scheduled daily follow-ups should be completed or properly rescheduled with an explanatory note.
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- Site-visit coordination targets and reporting deadlines should be consistently achieved.




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- Every meaningful customer interaction must be recorded in the CRM.
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Who Should Apply

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- Candidates with 2–3 years of experience in CRM, telecalling, inside sales, customer relations or sales coordination.
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- Previous experience in real estate is preferred.
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- Strong spoken Hindi and basic conversational English.
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- Comfortable speaking with customers over telephone and WhatsApp.
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- Working knowledge of computers, MS Excel or Google Sheets.
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- Experience using CRM software is preferred.
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- Strong follow-up discipline, attention to detail and ability to maintain accurate records.
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- Calm, courteous and professional while handling customer concerns.
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- Comfortable working full-time from our Ranchi office, six days a week.
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Compensation

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- Fixed salary: ₹19,000–₹20,000 per month, depending on experience and suitability.
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- Performance incentive: Up to ₹5,000 per month, linked to defined KPIs.
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- Total monthly earning potential: ₹24,000–₹25,000.
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Why Join SASDPL?

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- Work directly with an established Ranchi-based real estate developer.
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- Receive practical exposure to real estate sales, CRM systems and customer lifecycle management.
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- Join a company building structured and documented systems for sales and customer service.
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- Work in a skilled environment where discipline, honest communication and customer-first thinking are valued.
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Interested candidates may apply through LinkedIn with an updated résumé clearly mentioning their current location, relevant experience, present salary, expected salary and notice period.

📌 CRM & Customer Relations Executive - Real Estate (Ranchi)
🏢 Sri Aghoreshwar Sai Developers Private
📍 Ranchi