Job Description

Job Purpose

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- Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution.
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- Arrange customer appointments for issue resolution.
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- Process and track all CAM-related expenses across project sites.
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- Escalation management for CAM/WAP queries
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- Document maintenance and hygiene
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Roles & Responsibilities

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- Process bills and ensure timely monthly reconciliations.
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- Coordinate with teams for timely and qualitative closure of customer issues.
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- Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.
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- Prepare and document consumables and consumption details monthly.
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- Maintain all documentation and ensure audit compliance.
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- Prepare and maintain all systems AMCs, warranties, and condominium handover folders.
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- Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.




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- Prepare PM work schedules and ensure follow-through for all relevant sites.
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- Distribute customer complaints to frontend personnel and ensure resolution within TAT.
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- Arrange customer availability and support frontend personnel in attending to complaints.
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- Handle all customer correspondence and provide timely updates.
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- Track project learnings and submit reports to HOD for analysis.
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- Take on additional tasks and learning opportunities as assigned by the HOD.
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Qualifications

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- DEE or BE Electrical
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- High integrity, commitment, and honesty.
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- Excellent communication skills and tech-savvy.
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- Analytical mindset to generate insights from reports.
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- Robust adherence to processes and systems.
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📌 CAM Manager (Pune)
🏢 Gera Developments
📍 Pune