About the Role: We are looking for a Proactive and customer-focused CRM & Online sales Executive to manage customer interaction and drive online conversations.
Key Responsibilities
Handle customer queries on WhatsApp & Instagram.
Follow up on abandoned carts and convert leads into sales.
Confirm COD orders before dispatch.
Track payments and update order status.
Coordinate returns, alterations, and customer requests.
Prepare basic sales and customer interaction reports.
Requirements:
Valuable communication skills (English & Hindi).
Experience in customer handling and online sales.
Familiarity with WhatsApp/Instagram customer support.
Organized, responsive, and sales-oriented mindset.
Preferred:
Experience in Fashion, Luxury Brands, D2C, or Shopify.
Ability to manage multiple customer conversations efficiently.