About the RoleWe are seeking a Customer Relations Executive to manage and strengthen relationships with our key accounts and recent clients. You will be the primary point of contact for customer inquiries, order coordination, and issue resolution, ensuring customer satisfaction and repeat business in the alloy and tool steel sector.

Key Responsibilities
Manage customer communications across orders, deliveries, and technical specifications
Address customer concerns and complaints promptly; escalate complex issues appropriately
Coordinate with production and quality teams to resolve delivery and quality issues
Maintain accurate customer records and feedback logs
Follow up on quotations and convert leads into confirmed orders
Prepare customer reports, order summaries, and performance metrics




Support the sales team with customer documentation and compliance requirements
Identify prospects for upselling and account expansion
Ensure compliance with customer requirements (ISO, test certificates, documentation)

Required Qualifications
Education: B.Com, B.A. (Commerce), or equivalent commerce-related degree
Experience: 2–4 years in customer relations, customer support, or sales support in manufacturing/B2B
Skills:Robust written and verbal communication in English and Hindi
Proficiency in MS Office and email management
Problem-solving and negotiation abilities
Ability to work under deadlines and manage multiple accounts
Customer-first mindset

📌 Customer Relations Executive Kolkata (India)
🏢 ASC FORGINGS PRIVATE
📍 India