As the Change Manager you will be part of the Database Production Services team who are key to ensuring IT Service availability & allowing the business to function and operate effectively with overall change process enablement.
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nWe will count on you to:
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Manage end to end change management lifecycle from initiation to closure.
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Review and validate change requests for completeness and compliance
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Manage queues for Database related change requests utilizing domain knowledge to manage changes efficiently through their lifecycle
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Facilitate communications about changes and change reviews which requires coordination among involved teams and requester.
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Prepare and maintain change management reports.
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Ensure changes are appropriately categorized,
prioritize and scheduled.
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Help and support other areas of the IT Service Management for better hygiene and governance cadence.
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nExperience :
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3+ years of working experience in ITIL change management process.
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Comfortable and adaptable with shifts. preferability EMEA/ UK shift hours.
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Exposure to ITIL Service Management (or similar) processes and methodologies.
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ITIL Foundation certified.
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Valuable experience in application, database or other application related technology support.
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