We are hiring for the role of Assistant Manager - Control Tower for Warehouse Operations on an urgent basis for Gurgaon location.

Key Responsibilities

- Operational MonitoringVirtually monitor daily warehouse operations across multiple warehouses.
- Track inbound, outbound, inventory, picking, packing, dispatch, and productivity metrics.
- Ensure adherence to SOPs, SLAs, and operational KPIs.
- Identify operational bottlenecks and recommend corrective actions.
- System &
- Process Deep DivePerform detailed analysis of ERP/WMS transactions to identify process deviations and data inconsistencies.
- Conduct root cause analysis for inventory discrepancies, delayed dispatches, stock variances, and process failures.
- Verify system transactions against physical and operational processes.
- Identify process gaps and recommend preventive controls.
- Data Analytics &
- ReportingDevelop MIS reports and operational dashboards.
- Analyze trends using advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, XLOOKUP, INDEX-MATCH, VBA/Macros preferred).
- Generate actionable insights from large datasets.
- Present findings to management with recommendations.
- AI &
- Digital TransformationUtilize AI-powered tools to automate reporting and data analysis.
- Leverage AI for anomaly detection, predictive analytics, and operational trend analysis.
- Develop AI-assisted dashboards and improve decision-making through automation.
- Explore opportunities for digital transformation within warehouse operations.
- Inventory &




- Process ComplianceMonitor inventory accuracy and stock reconciliation.
- Ensure compliance with warehouse processes and audit requirements.
- Identify recurring operational issues and drive corrective and preventive actions (CAPA).
- Support internal and external audits.
- Stakeholder CoordinationCoordinate with warehouse managers, regional teams, IT, and customer service for issue resolution.
- Conduct virtual operational review meetings.
- Follow up on action plans and ensure timely closure.
- Required SkillsStrong understanding of warehouse operations and inventory management.
- Hands-on experience with ERP/WMS systems.
- Excellent analytical and problem-solving abilities.
- Advanced Microsoft Excel skills.
- Experience in Power BI or similar visualization tools.
- Working knowledge of AI tools such as Chat GPT, Microsoft Copilot, or other AI-based analytics platforms.
- Robust data interpretation and reporting capability.
- Excellent communication and presentation skills.
- Ability to work independently with minimal supervision.

- Educational QualificationGraduate in Supply Chain, Logistics, Operations, or Commerce.
- MBA / PG Diploma in Supply Chain or Operations Management will be preferred.
- Experience5–8 years of experience in warehouse operations, inventory control, or supply chain management.
- Experience in monitoring multi-location warehouse operations will be an added advantage.
- Exposure to pharmaceutical, healthcare, FMCG, retail, or 3PL warehouse operations is preferred.

📌 Assistant Manager - Control Tower for Warehouse Operations (Gurugram)
🏢 ETHICS GROUP OF COMPANIES
📍 Gurugram