Jio is actively looking to hire candidates for the position Area service Incharge for Lucknow, Uttar Pradesh.

nKey requirements are

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- Graduation OR Diploma in Engineering stream.
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- Experience of 6-10 years in After sales service.
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nJob Description

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- Establish and maintain the upkeep of service centers,
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- Liaison with store manager and sales team for service operations,
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- Ensure customer satisfaction to avoid escalation of issues,
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- Motivate and manage team of service center and care center personnel,
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- Responsible and accountable for service deliverables,
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- Mentor and counsel engineers whenever necessary,
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- Control the flow of incoming calls for in office support of services,
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- Manage costs/expenses of service and care center within given guidelines,
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- Ensure their is adequate amount of manpower to cater to all customer calls,
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- Providing necessary skills/training to the team members based on needs and gaps,
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- Ascertain care center personnel are working in sync to support walk-in customers,
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- Encourage the team to enhance their performance levels by identifying gaps and needs
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nSkill sets:

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- Relationship management
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- Delegation skills
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- Team management
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- Diversity management
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- Problem Solving skills
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- Experience in area/zone for DTH Industry / Device Operations
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- Geography knowledge
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- Domain knowledge of DTH / Cable / Telecom/ Devices
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- Understanding of business training requirements
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📌 Area service Incharge (Lucknow)
🏢 JIO
📍 Lucknow