Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Contact Center Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system reliability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure seamless integration and operation of business systems.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills

- Must To Have Skills: Proficiency in Cloud Contact Center Operations.
- Strong analytical skills to identify and troubleshoot complex system issues.
- Experience with monitoring and incident management tools relevant to cloud-based contact center environments.
- Ability to work with multiple software components and understand their interdependencies.
- Excellent communication skills to effectively collaborate with technical and non-technical teams.
- Capability to document technical processes and solutions clearly and concisely.

Additional Information

- The candidate should have minimum 3 years of experience in Cloud Contact Center Operations.
- This position is based at our DDC5E - SEZ location.
- A 15 years full time education is required.

📌 Application Support Engineer (Gurugram)
🏢 Accenture services
📍 Gurugram