Chennai, Tamil Nadu

Job Summary The Tools & Automation Administrator plays a crucial role in ensuring efficient operations by independently resolving technical issues and providing exceptional support. This position focuses on enhancing customer satisfaction through effective ticket management and root cause analysis, while also contributing to knowledge sharing and team development.

Key Responsibilities

1.

Independently Resolve Tickets Using Snow Admin

Tools And Javascript, Ensuring Adherence To Quality Standards And Company Policies Within Agreed Slas.

2.

Provide

On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Rest/Soap Api To Identify And Mitigate Recurring Problems.

3.

Enhance Team Capabilities By Managing And

Updating The Knowledge Base, And Conducting Training Sessions For New Analysts On Automation Tools And Processes.

4.

Collaborate With

Cross-Functional Teams To Implement Improvements In Ticket Resolution Processes, Aiming For First Call Resolution And Minimizing Case Reopen Rates.

5.





Utilize Angular Js For Developing Support

Tools That Streamline Operational Workflows, Enhancing Overall Team Efficiency And Customer Experience.

Skill Requirements

1.

Proficient In Snow Administration And

Support.

2.

Solid Knowledge Of Javascript For Automation

And Scripting Tasks.

3.

Familiarity With

Rest/Soap Api For Integration And Support Processes.

4.

Understanding Of Angular Js For Tool

Development And User Interface Enhancements.

5.

Basic Analytical Skills For Root Cause

Analysis And Problem-Solving.

Other Requirements

1.

Itil Foundation

Certification (Optional But Valuable).

2.

Servicenow Certified System

Administrator (Optional But Valuable)

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Administrator - ServiceNow,JavaScript (Chennai)
🏢 HCLTech
📍 Chennai