Key Responsibilities
Provide L1/L2 technical support to users for desktop, laptop, printer, and peripheral issues.
Install, configure, and troubleshoot Windows operating systems and applications.
Troubleshoot hardware issues related to desktop, laptop, RAM, HDD/SSD, keyboard, mouse, monitor, etc.
Troubleshoot LAN, Wi-Fi, Internet, DNS, DHCP, and basic network connectivity issues.
Perform Active Directory tasks such as user creation, password reset, account unlock, and domain joining.
Support Microsoft 365/Office 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
Configure and troubleshoot printers and network printers.
Install and troubleshoot software, drivers, and security applications.
Handle incidents and service requests through ServiceNow or other ITSM tools.
Follow SLA requirements and provide timely resolution to user issues.
Escalate complex issues to the appropriate L2/L3 teams.
Maintain proper documentation of incidents, resolutions, and IT assets.
Support IT asset inventory and hardware/software tracking.

📌 Desktop Support Engineer 2 Kalyan
🏢 Team Computers
📍 Kalyan