Responsibilities

Core Responsibilities: (Include but not limited to)
Handle internal and external level customer related issues and concerns
Capability to fault finding issues filtered by Partner, Hub or internal customers
Point of escalation for Technical Support Specialist
Provide required assistance to ensure product readiness for serviceability and reliability
Provide required assistance in internal Technical Support NPI and User Acceptance Testing
Support the development of technical documentation and training
Maintain acceptable call evaluation requirement & KPIs
Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and productive use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Maintain acceptable call evaluation requirement
Maintain acceptable VOC KPI requirements

Qualifications

Qualifications:
Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation.
Min 3~4 years of relevant experience in configurations of FIRE/ SECURITY Products in the field.
Must have installed and programmed relevant products in at least 10 projects.




Excellent communication skills (oral and written)
Excellent interpersonal, organizational, and time management skills
Ability to type at least 35 words per minute
Previous experience with troubleshooting software or hardware
Robust knowledge of Microsoft Operating Systems
Robust knowledge of Microsoft Office
Knowledge and experience with SQL
Basic understanding of electronics and Fire Detection and Alarm Systems.
Experience with LAN/WAN network technologies
A+ and/or Network+ certification

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

📌 Exp Tech Supp Professional Pune
🏢 Honeywell
📍 Pune