Role: MS Dynamics 365 Administrator Experience: 6-8 years Relevant Experience: 3+ Years in Dynamics Admin role Location: Mumbai Essential Job Functions: - Serve as the primary point of contact for Dynamics 365 end user support,resolving issues quickly and ensuring a smooth user experience - Troubleshoot CRM configuration, workflows, plugins, business rules, and data issues, identifying root causes and implementing fixes - Maintain and update Dynamics 365 configurations, including entities, fields, forms, views, dashboards, security roles, and business process flows - Work within a complex Dynamics environment with custom logic, integrations, and Power Platform components, ensuring stability and consistency across teams - Perform data maintenance and bulk operations using tools such as Data Import Wizard, Excel templates, or Power Automate to support accuracy and data integrity - Support testing, documentation, and change management for enhancements, releases, and system updates - Collaborate with cross functional teams to gather requirements, recommend solutions,



and ensure CRM functionality aligns with business needs Qualifications - Microsoft Certified: Dynamics 365 Fundamentals (CRM) or equivalent experience - Microsoft Certified: Power Platform Fundamentals is a plus - Experience administering Dynamics 365 Customer Engagement (Sales, Service, - or related modules) Technical Skills - Proven experience administering Microsoft Dynamics 365 in complex or large-scale environments - Strong troubleshooting skills across CRM configuration, workflows, plugins, integrations and related processes - Handon experience with data import/export tools and data maintenance best practices - Familiarity with Power Platform components (Power Automate, Power Apps, Dataverse) - Familiarity with Zapier Zap automated workflow is a nice to have - Ability to work effectively with distributed teams and manage cross functional communication - Some familiarity with JavaScript, C#, or plugin development concepts is a plus (helpful for understanding customizations but not a core requirement for the role

📌 MS Dynamics 365 Administrator (Mumbai)
🏢 Straive
📍 Mumbai