About the Role: The Operations Manager Vision Excellence will be responsible for overseeing the optometry services within our retail stores, ensuring the highest standards of eye care and customer satisfaction. Key Responsibilities: ● Lead and manage the optometry department across all retail locations, including hiring, training, and mentoring optometrists and support staff. ● Develop and implement quality assurance protocols and standards to ensure consistency and accuracy of eyetests across the country ● Foster a collaborative and positive work environment that promotes professional growth and development. ● Oversee the delivery of optometric services, including comprehensive eye exams, and contact lens fittings. ● Ensure compliance with all regulatory and accreditation requirements. ● Monitor financial performance, optimize resource allocation, and identify opportunities for cost savings. ● Implement evidence-based practices and stay current with advancements in optometry by driving the optometry SME team ● Maintain a customer-centered approach,



ensuring that all customers receive personalized and compassionate care. ● Address complex or escalated customer cases and ensure customer satisfaction and implement improvements based on feedback. ● Collaborate with other departments and leadership to align the optometry services with the overall goals of the organization. ● Enable ongoing education and training to the optometry team to ensure continuous career development via the Optometry SME ● Represent the organization in professional associations and at industry conferences. ● Build relationships with optometry colleges, healthcare providers, and other stakeholders. Qualifications: ● Minimum 10 years of experience in Operations , ● Minimum 3 years Quality Assurance / Process improvements ● Must have experience of leading large teams of up to 500 people and more - 2 direct reports ● Preferred Top tier MBA , ● Preferred Six sigma black belt ● Strong analytical

📌 Senior Operations Manager (Delhi)
🏢 Lenskart.com
📍 Delhi