Job Description

About AiSensy

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AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

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- 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
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- Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
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- Businesses drive 25–80% of revenues using AiSensy
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- Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
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The Opportunity

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- Work with a dynamic, fast-growing team passionate about customer success
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- Gain hands-on experience in building and optimizing support systems and processes
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- Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
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- Be part of a mission-driven startup shaping the future of WhatsApp-led engagement
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Responsibilities

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- Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media
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- Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns
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- Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction
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- Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools
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- Product Knowledge: Develop deep expertise in AiSensy's platform to deliver effective solutions
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- Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs
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- Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience
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- Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows
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Qualifications

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- 1+ years of experience in customer support or a related role (B2B SaaS experience preferred)
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- Strong communication skills with a customer-first mindset
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- Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools
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- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
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Why Join Us?

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- Be part of a supportive and innovative setting that values growth
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- Opportunity to lead impactful projects and shape customer experiences in a scaling startup
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- Directly contribute to the success of brands generating a large share of revenues via AiSensy
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- Grow your career in a company where customer satisfaction is the top priority.
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📌 Customer Support Executive (Gurugram)
🏢 AiSensy
📍 Gurugram