Job Description

Job Description

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Who are we looking for? A (General Insurance - GI) team member for a back-office operation. The team member we are seeking is a passionate contributor, who will strengthen the existing partnership with a Global Insurer. The role will operate within the service remit of Australia cutting through various life cycle of a commercial GI policy

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Experience: Freshers to min 1 year as a providing GI back-office services to customers.

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Job Profile

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- P&C; Insurance Process and Insurance product management service experience
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- Provides insurance back-office services to North America regions
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- Understands the life cycle of a GI policy clearly between UW and Claims phases
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- Timely management and resolution of chasers/escalations from Onshore
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- Owns and executes transaction processing to meet quality standards.
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- Customer Interaction: participates in customer engagement sessions as an SME
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- Owns and resolves escalations at the process level to ensure high customer satisfaction.
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- Ensures that Compliance standards are met, regarding Data Protection
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- Adhere to Client specific policies and compliance regulations
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- Focus on customer service and aim for zero complaints
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- INS Certifications or equivalent P&C; insurance certifications preferred
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- Exposure to international programs will have an advantage
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Skills: Excellent interpersonal and comprehension skills, Excellent communication skills in form of oral and email writing

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Domain: Deep understanding of the P&C; Industry, aspiration to develop and establish a career in the P&C; industry

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Technical Skills: Excellent in MS Office suite

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Shifts: US Shifts

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Location: Pune & Bangalore

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Education: Graduate and above

📌 Tr Transctn Procng Off (Pune)
🏢 Mphasis
📍 Pune