Job Description

[ Please note we are hiring for multiple positions such as Senior Engagement Associate, Assistant Manager Operations, Engagement Manager for Hyderabad. These will be shift /roaster basis, feel free to apply]

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Daily Operations:

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 Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients' needs or queries

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 Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone

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 Responsible for managing the office unit & PABX system setup and requests for all clients

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 Organizes postage and document courier services, handle mail, incoming & outgoing deliveries  Coordinates conference room bookings, refreshments for meetings and other special arrangements

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 Handles all secretarial and administrative duties for clients, as requested

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 Performs check in & check out process for all clients  Conduct up-selling and cross-selling to maximize revenue.

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Service Standards:

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 Ensures that clients' requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback

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 Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge

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 Ensures that the Centre's service standards are maintained at all times

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Internal:



 Develop rapport and qualified business relationships with fellow colleagues and stakeholders

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 Support local Operations to maximize profitability, efficiency and productivity.

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Key Performance Indicators/Job Requirements

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KPIs:  Client satisfaction

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 Meet and greet clients in professional and friendly manner

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 Answer all incoming phone calls in a timely and professional manner (within 3 rings)

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 Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations

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 Ensure all centre service standards are maintained at a premium level

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 Proactively up-sell TEC services for more SIR, maximising revenues and company profitability

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Job Requirements:

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 A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment

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 Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes

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 Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks

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 Fluency in English and another mainstream local language, depending on location

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 Good telephone manner and ability to perform secretarial tasks under deadlines  Able to handle correspondences and inquiries

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 Knowledge of Microsoft Word, Excel, & PowerPoint  Able to work overtime occasionally

📌 Engagement Associate (Hyderabad)
🏢 The Executive Centre
📍 Hyderabad