Job Description

Senior Manager – Security Operations

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- JOB DESCRIPTION
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Job Title: Senior Manager – Security Operations

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Department: Engineering and Operations

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Location: Mumbai

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Reporting: Director, Global Security Operations

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Job Type: Full Time

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Shift: US Hours

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- PRE-REQUISITES
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- Passionate for security
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- Hands-on experience with Security products and technology
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- Strong people management skills
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- Possess customer centric approach with empathy
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- Managed Network and Security "24x7" support experience on global large-scale networks
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- Robust communication, presentation and customer handling skills
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- Ability to offer technical and experience-based advice to executives, colleagues and subordinates
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- Proven ability on security automation
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- Technical expertise in multi-vendor environment
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- Firewall: Palo Alto, Fortinet, Checkpoint
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- VPN: SSL VPN Global Protect, Cisco Anyconnect
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- SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
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- NAC: Aruba Clear Pass, Cisco ISE
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- Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
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- SIEM
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- RESPONSIBILITIES
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- Manage Security Operations Center 24x7
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- Security Device Management for global enterprise large scale customer
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- Manage team of Security Engineers
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- Handle Incident, Problem and Change Management as per ITIL framework
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- Handle technical escalations
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- Manage ticket queue, participate in Severity 1 and Severity 2 tickets
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- Create Service Improvement Program
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- Create and Present Root Cause Report for security incident
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- Act as point of contact for large clients
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- Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
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- Lead Patch Management process on all Security devices
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- Act as lead for Security Incidents and owner for investigation as well as follow-up actions
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- Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
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- Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
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- Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
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- Mentor and conduct training programs
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- Create and present annual evaluations, performance development plans and KRAs
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- Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
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- TRAINING AND CERTIFICATION
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- PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH
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- EXPERIENCE
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- Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment
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- EDUCATION
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- Bachelor in Engineering - Computers/Electronics/Communication or related field
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- Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
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INDGN2026

📌 Network Security Operations Manager - IXLI (Mumbai)
🏢 NTT Global Networks
📍 Mumbai