Job Description

Walkin In TCS at Chennai

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Date:-05-09-2026

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Location:-Chennai

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Skill:-Intel EMA

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Exp:-5 to 12

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Must have Skill:-

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Intel EMA Architecture & Capabilities

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Remote Device Recovery & Break‐Fix

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Endpoint Security & Access Control

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Integration with EUC Tooling

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Integration with EUC Tooling

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Operational Governance & Automation

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JD

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Job Requirements*

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Technical Skills

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- Robust hands‐on experience with:
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- Intel EMA server deployment and configuration
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- Intel AMT‐enabled device management
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- OOB remote troubleshooting and recovery
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- Good understanding of:
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- Windows enterprise endpoints
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- Networking fundamentals (ports, certificates, DNS)
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- PKI and secure authentication models
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- Experience working with:
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- Intune and/or SCCM ecosystems
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- ServiceNow or similar ITSM platforms
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- Familiarity with:
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- VIP / executive support models
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- Remote and distributed workforce environments
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Process & Operational Skills

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- ITIL Incident, Problem, and Change Management
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- Experience supporting P1/P2 incidents
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- Understanding of audit and security compliance requirements
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Key Responsibilities*

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Intel EMA Design & Implementation

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- Design and deploy Intel EMA in enterprise EUC environments
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- Configure EMA server, device onboarding, and access models
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- Define personas and supported use cases (VIP, remote users, break‐fix)
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Remote Support & Device Recovery

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- Act as SME for out‐of‐band endpoint recovery
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- Support remote troubleshooting when OS, VPN, or network is unavailable
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- Reduce onsite visits and device replacement through remote recovery
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Operational Support & Incident Handling

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- Serve as L3 escalation for Intel EMA related incidents
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- Support Service Desk and EUC teams during major incidents
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- Develop standard recovery playbooks
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Security, Access & Governance

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- Enforce secure access controls for EMA usage
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- Maintain audit logs and compliance evidence
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- Participate in security reviews and risk assessments
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Documentation, Automation & Improvement

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- Create SOPs, runbooks, and knowledge articles
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- Identify automation opportunities within EMA workflows
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- Continuously improve device recovery success rates
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📌 Intel EMA SME (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu