Job DescriptionSenior SAP SuccessFactors Consultant
NTotal Exp-6-10 Years
nRelevant Exp-5-8 Years
NLocation- Client location-Bengaluru. Bengaluru based profiles who can work for 2 days WFO.
NNotice-Immediate
nRole Summary
NThe Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for SAP SuccessFactors landscape across EMEA, with a primary focus on Employee Central modules. Currently uses SuccessFactors Employee Central Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across EMEA.
NIdeally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a robust willingness to grow and expand their skills across other modules.
NThe consultant will resolve complex support tickets, deliver enhancements and change requests,



support quarterly release activities, and work closely with HR, Payroll, Benefits, Finance, IT, the integration expert, external support partner, AMS providers, and other solution and platform architects to ensure platform stability,
NKey Responsibilities
nL3 Support, BAU Operations & support Platform Stability
N
- n
- Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues. N
- Investigate and resolvecomplex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs, working closely with the support partner, integration expert, and relevant solution architects where cross-platform analysis is required. N
- Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes. N
- Support payroll-

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