Job Description

About the Role

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Deepika Makeup & Hair is looking for an energetic and customer-focused Customer Support Executive who can confidently handle customer inquiries, provide accurate information about our courses and services, maintain consistent follow-ups, and help convert genuine inquiries into confirmed appointments and bookings.

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The ideal candidate should have excellent communication skills, a positive attitude, strong follow-up abilities, and the confidence to speak with customers over calls, WhatsApp, and in person.

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Key Responsibilities

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- Handle incoming and outgoing customer calls, WhatsApp messages, and inquiries professionally.
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- Understand customer requirements and provide clear information about courses, services, pricing, schedules, and availability.
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- Follow up consistently with new leads and prospective customers.
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- Convert qualified inquiries into consultations, appointments, course enrollments, and confirmed bookings.
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- Maintain a professional and friendly relationship with prospective and existing customers.
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- Manage customer concerns and queries and coordinate with the appropriate team member when escalation is required.
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- Maintain accurate records of inquiries, follow-ups, appointments, bookings, and customer status.
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- Follow up with customers who have shown interest but have not yet confirmed their booking.
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- Coordinate with trainers, artists, front-desk staff, and management to ensure a smooth customer experience.
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- Provide timely updates and reminders to customers regarding their appointments or courses.
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- Meet assigned follow-up, booking, and conversion targets.
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- Support the studio with other customer service and front-desk activities whenever required.
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Required Skills

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- Excellent verbal communication skills are mandatory.
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- Must be fluent in Kannada and English.
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- Strong customer-handling, listening, and interpersonal skills.
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- Confident in handling phone conversations and WhatsApp communication.
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- Good follow-up and convincing abilities without being overly aggressive.
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- Solid organizational and multitasking skills.
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- Basic computer knowledge and ability to maintain customer/lead records.
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- Customer support, telesales, front-desk, admissions counseling, or similar experience is preferred.
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- Experience in the beauty, wellness, education, academy, salon, or service industry would be an advantage.
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Compensation

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Attractive Salary + Performance-Based Incentives

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Apply

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Interested candidates can send their updated resume to:

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[email protected]

📌 Customer Support Executive (Bengaluru)
🏢 Deepika Makeup & Hair
📍 Bengaluru