Job Description

Company: Ogha Health

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Location: Gachibowli, Hyderabad

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Employment Type: Full-Time

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Work Mode: On-site

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Vacancies: 2

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Experience: 2–5 Years

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Qualification: M.Sc. Psychology / Counselling Psychology preferred

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Salary: ₹40,000–₹50,000 per month + Performance-Based Incentives

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About Ogha Health

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Ogha Health is a multi-specialty healthcare centre in Gachibowli, Hyderabad, providing integrated healthcare, diagnostic, therapeutic, fitness, and preventive health services.

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Our key service areas include:

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- Diagnostics & Health Check-ups
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- Physiotherapy & Pain Management
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- Snoring & Sleep Care
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- Dental Care
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- Body Transformation
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- Weight Management
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- Sleep Therapeutics
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- Fitness & Wellness
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About the Role

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Ogha Health is looking for an M.Sc. Counsellor – Diagnostics & Internal Sales to manage diagnostic enquiries, counsel patients, coordinate appointments, support lead conversion, and contribute to diagnostic sales and revenue targets.

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The role requires strong communication, patient counselling, relationship management, follow-up, and sales-conversion skills.

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The selected candidate will work closely with doctors, the diagnostic team, marketing, front-office staff, and management to support a smooth patient journey from enquiry and counselling through diagnostic booking and completion.

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Key Responsibilities1. Patient Counselling

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- Counsel patients and their family members regarding available diagnostic services and health-check packages.
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- Understand patient requirements and provide information about relevant services based on available and approved clinical recommendations.
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- Explain diagnostic tests, packages, procedures, pricing, preparation requirements, and appointment processes in a explicit and patient-friendly manner.
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- Build professional relationships with patients through empathetic and respectful communication.
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- Address patient queries and non-clinical concerns appropriately.
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- Maintain a positive and professional patient experience throughout the counselling process.
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2. Diagnostics Sales & Lead Conversion

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- Manage diagnostic leads received through calls, digital marketing, walk-ins, referrals, and other channels.
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- Respond to new enquiries in a timely manner.
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- Understand and qualify diagnostic requirements.
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- Support the conversion of relevant enquiries into diagnostic appointments and package bookings.
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- Conduct timely follow-ups with interested, pending, and inactive leads.
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- Address non-clinical concerns related to pricing, packages, appointment timings, and processes.
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- Work toward monthly diagnostic sales and revenue targets.
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- Follow ethical and patient-focused communication practices throughout the conversion process.
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3. Diagnostic Package Counselling

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- Develop comprehensive knowledge of Ogha Health's diagnostic tests and health-check packages.
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- Clearly explain package features, inclusions, pricing, processes, and applicable preparation requirements.
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- Educate patients about preventive health check-ups and available diagnostic services.
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- Identify relevant package opportunities based on patient requirements and approved clinical recommendations.
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- Support diagnostic revenue growth through effective counselling, follow-up, and appropriate service conversion.
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4. Appointment & Patient Coordination

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- Schedule and confirm diagnostic appointments.
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- Coordinate with the diagnostic team to support smooth patient scheduling.
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- Communicate relevant preparation instructions to patients as per approved protocols.
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- Follow up with patients to help minimise cancellations and no-shows.
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- Coordinate internally to address patient-related queries and support a seamless experience.
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5. Follow-Up & Relationship Management

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- Conduct structured follow-ups with patients who have not yet completed their booking.
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- Maintain an organised follow-up process for diagnostic leads.
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- Follow up on missed, cancelled, and postponed appointments.
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- Maintain professional relationships with existing patients.
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- Communicate information about appropriate repeat health-checks and diagnostic services when relevant.
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- Identify suitable opportunities to connect patients with other relevant Ogha Health services.
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6. Internal Coordination

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- Work closely with doctors, diagnostic technicians, therapists, front-office staff, marketing, and management.
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- Coordinate patient requirements with the appropriate internal departments.
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- Ensure accurate and timely communication of relevant patient information within the organisation.
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- Share feedback with the marketing team regarding lead quality, patient requirements, and conversion-related challenges.
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7. CRM & Reporting

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- Maintain accurate records of leads, calls, follow-ups, appointments, bookings, and sales.
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- Regularly update CRM and lead-management systems.
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- Track lead-to-appointment and appointment-to-diagnostic booking conversion.
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- Maintain daily activity reports.
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- Prepare weekly and monthly sales performance reports.
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- Track revenue generated from diagnostic services.
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- Monitor pending leads and ensure timely follow-up.
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Candidate ProfileQualification

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- M.Sc. Psychology / Counselling Psychology / Clinical Psychology preferred.
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- Candidates with relevant postgraduate qualifications and strong healthcare sales or counselling experience may also be considered.
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Experience

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2–5 years of relevant experience in one or more of the following areas:

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- Patient counselling
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- Diagnostic centres
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- Hospitals
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- Healthcare sales
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- Healthcare counselling
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- Wellness centres
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- Health-check packages
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- Medical/diagnostic sales
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- Customer relationship management
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Required Skills

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- Excellent verbal and written communication skills.
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- Strong counselling and active-listening abilities.
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- Empathetic and patient-focused approach.
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- Strong sales and conversion skills.
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- Excellent follow-up and relationship-management skills.
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- Ability to address objections and discuss service-related concerns professionally.
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- Target-oriented approach with strong ownership of responsibilities.
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- Good understanding of healthcare and diagnostic services.
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- Ability to explain healthcare services in clear, simple, and patient-friendly language.
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- Strong organisational and coordination skills.
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- Basic knowledge of CRM systems and reporting.
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- Professional conduct and communication in a patient-facing environment.
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Key Performance Indicators (KPIs)

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Performance will be evaluated primarily on diagnostic conversion, revenue generation, follow-up effectiveness, and quality of patient service.

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Key metrics include:

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- Number of diagnostic leads contacted
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- Lead response time
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- Qualified leads
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- Counselling sessions completed
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- Diagnostic appointments generated
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- Lead-to-booking conversion rate
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- Appointment-to-booking conversion rate
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- Diagnostic tests/packages sold
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- Diagnostic revenue generated
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- Average revenue per patient
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- Follow-up completion rate
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- Repeat diagnostic bookings
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- Monthly sales target achievement
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- Patient satisfaction and service quality
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Compensation

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₹40,000–₹50,000 per month + Performance-Based Incentives

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Performance-based incentives may be linked to measurable outcomes, including:

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- Diagnostic bookings
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- Package conversions
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- Revenue achievement
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- Monthly targets
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- Repeat business
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What We Are Looking For

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We are looking for a professional who can effectively combine patient counselling, communication, relationship management, and sales skills.

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The ideal candidate will be:

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- Empathetic and patient-focused
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- Confident in communication
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- Comfortable discussing healthcare and diagnostic services
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- Strong in follow-ups and relationship management
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- Comfortable addressing non-clinical objections and concerns
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- Target-oriented
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- Capable of converting relevant enquiries into bookings
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- Comfortable taking ownership of diagnostic sales and revenue objectives
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Why Join Ogha Health?

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- Work with a growing multi-specialty healthcare organisation.
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- Opportunity to develop expertise in healthcare counselling and diagnostics.
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- Performance-based earning potential.
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- Professional and growth-oriented work setting.
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- Opportunity to contribute to patient experience and organisational growth.
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Apply Now

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If you are an M.Sc. Psychology, Counselling Psychology, or related postgraduate professional with strong communication, patient-handling, counselling, and sales-conversion abilities, and are interested in developing your career in healthcare diagnostics and internal sales, we would like to hear from you.

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Join Ogha Health and become part of our Diagnostics & Patient Counselling team.

📌 Offline Marketing Executive - Doctor Referrals & HM.Sc. Counsellor - Diagnostics & Internal Saleseal (Hyderabad)
🏢 ogha
📍 Hyderabad