Job Description

nMFL exists to Transform the Life of the Common Man by Improving Their Financial Wellbeing. That purpose rests on the trust of over 30,000 Muthootians and millions of customers across 3,845+ branches. The IVRC function protects that trust by detecting, investigating and containing fraud and serious irregularities, and by ensuring that findings translate into timely, fair and proportionate action.
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nAbout the Role
nThis role is created to strengthen the investigative capacity of the function. The incumbent will own the end to end management of fraud and irregularity cases from intake to closure, coordinate ground level investigation across the branch network, and serve as the designated second in command to the Head of IVRC. The role frees the Head to lead high impact, complex investigations on site while ensuring that the day-to-day case pipeline is delivered within TAT and to a consistent standard of quality.
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nResponsibilities
nCase Investigation and Management
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- Take ownership of assigned fraud and serious irregularity cases:



frame the scope of inquiry, define the investigation methodology and lead the inquiry to conclusion.n
- Gather, verify and preserve documentary evidence, records, system logs, CCTV, gold packet and pledge records, customer statements and staff statements in a manner that withstands scrutiny by the FRMC, the DA Team, auditors, the RBI and, where required, law enforcement.n
- Conduct interviews of staff, customers and third parties with fairness, discipline and respect for principles of natural justice.n
- Travel to branches and locations as required to conduct on site inquiry.n
- Draft explicit, structured, evidence backed investigation reports with findings, quantification of loss, root cause analysis, accountability mapping and recommended action.n

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nCoordination and Information Flow
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- Act as the central point of coordination between the Head of IVRC, Regional and Zonal Team Leads a

📌 Senior Manager (Thiruvananthapuram)
🏢 Muthoot Fincorp
📍 Thiruvananthapuram